Applications for all programs are filed in the locality in which the individual resides or intends to remain indefinitely. Applications must be signed in order to be processed. Applications for Child Care and benefit programs may be filed online at: https://commonhelp.virginia.gov
Long Term Care and Auxiliary Grant (Assisted Living) applications involving nursing facilities or assisted-living homes are filed in the locality in which the individual last resided prior to admission to the facility. If that address was out-of-state, then the application will be filed in the locality where the nursing facility or assisted-living home is located. Medicaid does not require an interview.
Applications for Benefit Programs may be taken on a walk-in basis subject to availability of a benefits worker. Signed applications received by electronic filing, mail, fax, or dropped off at the agency will be assigned to a worker who will schedule an interview if the program being applied for requires an interview.
Applications for Services Intake are taken during normal business hours. You must apply in person though we may be able to discuss your situation by phone prior to taking an application. We may be able to assist eligible applicants with utility disconnects, “pay or quit” or eviction notices, hunger or other life threatening situations as funding is available. We do not assist with deposit amounts or old bills from a previous address.
Applications for Child Care interviews are conducted during normal business hours. Application packets are available at the main reception desk. A face-to-face interview is required prior to completing the application process.
Applications for Medicaid are also taken at local health department clinics and hospitals. An application for Auxiliary Grant is automatically an application for Medicaid without having to file a separate one. Medicaid coverage for a previous period may be requested for a maximum of three (3) months prior to the application month. Application for a deceased individual may be filed if a Medicaid covered service was incurred within the three (3) month period prior to application month.
Applications for Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) require that an interview be conducted between the applicant (or his/her representative) and the benefits worker.
Paper applications may be mailed, at the customer’s request, or printed from the Virginia Department of Social Services web page, but an interview might be necessary, depending on the program requirements before the application processing can be completed.
Applications are considered to be filed on the date that the application is received within the agency during normal business hours. The application must be signed and dated by the applicant or his representative. An applicant may be assisted in the various aspects of the application by an individual of his choice and may be accompanied or represented by such individual(s) in subsequent contacts with the agency.